Frequently Asked Questions

Where is University Downtown located?
We have two locations in the heart of Durham — Jenkins Court and Madbury Road. Learn more on our property pages.
When is the leasing office open?
The leasing office is open Monday through Friday from 9:00 a.m. to 5:00 p.m.
What about long term parking?

We can help navigate that for you! We have connections in the Durham parking business! 

Do you allow pets?
Contact the office for details on our pet policy.
What is an individual lease?
An individual lease is a per-bed lease. You sign a lease for a bed in the apartment and share common areas with roommates. This allows you to live with roommates without having to worry about whether they’re going to pay on time. You also have the option to sign a traditional lease, so you can choose whichever works for you.
What is the process to match roommates?
If you’re looking for a roommate, fill out our roommate-matching questionnaire when you sign your lease. We will use that information to match you and your future roommate. If you already have a roommate selected, we can help sort out the details with that, too!
Do you have an on-site laundry facility?
Yes, each building has several sets of washers and dryers to eliminate waiting for machines!
Do you have a maintenance staff?
Yes, we have maintenance available during office hours, as well as 24-hour emergency maintenance service.
Do I have to be a student to live here?
No, you do not.
Is there a security deposit?

Yes, there is a $450 security deposit at lease signing. It can be paid online or by check made out to University Downtown. 

How do I pay rent?

You can pay on your online portal. Look in the upper right hand corner of this page where it says Tenant Log In. 

When is rent due?

We take the “last month’s rent” in advance on May 1  (30 days before the move-in date of June 1). Then monthly payments are paid from June 1 to April 1. Financial Aid students may request a special payment schedule. 

How do I apply for an apartment?

You can easily complete the entire leasing process online. First let the manager know you are ready to apply. We will send you a link to your application. Then you can also sign your lease and pay the security deposit online! Easy as 1-2-3!