Frequently Asked Questions

Where is University Downtown located?

We have two locations in the heart of Durham — Jenkins Court and Madbury Road. Learn more on our property pages.

When is the leasing office open?

The leasing office is open Monday through Friday from 9:00 a.m. to 5:00 p.m.

Do you allow pets?

Contact the office for details on our pet policy.

What is an individual lease?

An individual lease is a per-bed lease. You sign a lease for a bed in the apartment and share common areas with roommates. This allows you to live with roommates without having to worry about whether they’re going to pay on time. You also have the option to sign a traditional lease, so you can choose whichever works for you.

What is the process to match roommates?

If you’re looking for a roommate, fill out our roommate-matching questionnaire when you sign your lease. We will use that information to match you and your future roommate. If you already have a roommate selected, we can help sort out the details with that, too!

Do you have an on-site laundry facility?

Yes, each building has several sets of washers and dryers to eliminate waiting for machines!

Do you have a maintenance staff?

Yes, we have maintenance available during office hours, as well as 24-hour emergency maintenance service.

Do I have to be a student to live here?

No, you do not.

Is there a security deposit?

Yes, contact our office for specific pricing and income requirements.

How do I pay rent?

You’re welcome to pay by check or money order at the leasing office during business hours, or you can pay online!

When is rent due?

Rent is due on the 1st of each month. Contact us for more information on our grace period before you start accruing late fees.

How do I apply for an apartment?

You can easily complete the entire leasing process online. Fill out and submit your application, your guarantor’s application, and your roommate preferences form. You can even complete the lease for your new apartment online! We are also available on site if you wish to visit us to apply in person.